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News in Good 2 Know

Mar 15, 2017 Travelers call MSP's staff the best in North America Categorized in Good 2 Know

​Chalk it up to "Minnesota Nice," perhaps, but congratulations are in order. Travelers say our staff is the best in North America.

Yesterday, Skytrax announced its 2016 World Airport Awards results, ranking MSP at the top of the pile...

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Mar 7, 2017 Concessions recognized for outstanding customer service Categorized in Good 2 Know

Six of MSP's concessionares were recently recognized for their outstanding customer service at the third annual 5 Star Merchant Awards.

Winners were selected based off of their performance in the Secret Shops program - a program that covertly evaluates employees' customer service skills....

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Mar 6, 2017 MSP ranked best airport in North America Categorized in Good 2 Know

Today, MSP was named Best Airport in North America for its size category by Airports Council International (ACI).

Each year, ACI ranks the world’s airports by region and size category based on results of customer surveys. MSP earned the highest score among North...

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Mar 3, 2017 New employee lane at Checkpoint 10 Categorized in Good 2 Know

An employee screening lane is now open at Checkpoint 10 (also known as the Skyway Security Checkpoint). The lane will be open week days from 4 a.m. to 6 a.m. to help alleviate security wait times for MSP employees.

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Mar 1, 2017 Nominate your outstanding coworker for MSP Employee of the Year Categorized in Good 2 Know

​Do you have an outstanding coworker that deserves to be recognized? Nominate them for the 2017 MSP Airport Employee of the Year award. Three winners will be chosen and will each receive...

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Feb 9, 2017 Unaccounted for badges will result in $200 fee, possible re-badging Categorized in Good 2 Know

Due to a significant amount of unaccounted for badges, the Airport Police Department (APD) is implementing a $200 non-returned badge fee to comply with Transportation Security Administration (TSA) regulations.

The TSA requires that unaccounted for badges not exceed 5 percent of the total...

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Feb 8, 2017 Uber, Lyft get a new pick-up spot at Terminal 1-Lindbergh Categorized in Good 2 Know

Travelers who use app-based ride services, like Uber and Lyft at MSP’s Terminal 1-Lindbergh are now getting picked up at a new location.

As of January 1, the new pick-up spot for transportation network companies (TNCs) – another name for app-based ride services...

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Feb 8, 2017 New nonstop routes coming to MSP in 2017 Categorized in Good 2 Know

Two airlines recently announced new nonstop service out of MSP.

Southwest Airlines will add nonstop flights to Nashville beginning June 4.

The airline currently has about 12 percent more seats scheduled out of MSP for the first quarter of 2017 compared to 2016, and 7 percent...

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Jan 31, 2017 MSP's passenger levels close to a record in 2016 Categorized in Good 2 Know

MSP had a near-record year for passenger levels in 2016, as 37.5 million people flew in and out of the airport.

Only 2005, which saw 37.6 million passengers, was a busier year at MSP.

“The airport’s performance mirrors the Upper Midwest’s strong...

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Jan 25, 2017 Reminder for employee parkers at MSP Categorized in Good 2 Know

MEMORANDUM_____________________

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TO: Airport...

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