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Elevating MSP

A collaboration between Customer Experience and CSAC, this video is your guide to delivering exceptional customer experiences.

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News

Three MSP Airport community members honored with Customer Service Hero Awards

Three members of the MSP Airport community were honored this week with an MSP Airport Customer Service Hero Award, which recognizes exceptional service that enhances the customer experience at MSP Airport. Joan Anderson, Schmitty & Sons As project manager for Schmitty & Sons, Joan Anderson leads
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Three 2026 Customer Service Hero Award winners hold glass trophies in the Terminal 1 concourse at MSP Airport. From left: Joan Anderson, Mitku Gebru and Kyle Benshoof, all smiling at the camera. Three 2026 Customer Service Hero Award winners hold glass trophies in the Terminal 1 concourse at MSP Airport. From left: Joan Anderson, Mitku Gebru and Kyle Benshoof, all smiling at the camera.