News and resources for the MSP Airport community

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Elevating MSP

A collaboration between Customer Experience and CSAC, this video is your guide to delivering exceptional customer experiences.

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Photo of passengers walking through the departures lobby of MSP T1 Photo of passengers walking through the departures lobby of MSP T1
News

MSP concessions awarded for service

The MAC recently awarded the top-performing concessions at MSP with its annual 5-Star Awards. Winners are determined by scores from secret shoppers who visit retail locations and restaurants to measure components of customer service. The winning businesses provide the top-quality service that
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Group of eight people representing MSP concessionaires holding their 5-Star Service Award plaques. Group of eight people representing MSP concessionaires holding their 5-Star Service Award plaques.