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Elevating MSP

A collaboration between Customer Experience and CSAC, this video is your guide to delivering exceptional customer experiences.

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Photo of passengers walking through the departures lobby of MSP T1 Photo of passengers walking through the departures lobby of MSP T1
News

Airport community pauses to honor 25th anniversary of 9/11

Employees and passengers paused together Friday morning as MSP Airport marked 25 years since the Sept. 11 attacks with a moment of silence and a kindness pledge. A tribute at both terminals At 7:46 a.m. Friday, operations across MSP Airport paused for two minutes to remember the lives lost on 9/11
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A color guard of Airport Police and Airport Fire Department members carries American and department flags through the Terminal 1 concourse during a 9/11 remembrance ceremony. Passengers and onlookers gather on both levels of the terminal to watch as the procession passes near the Caribou Coffee shop. A color guard of Airport Police and Airport Fire Department members carries American and department flags through the Terminal 1 concourse during a 9/11 remembrance ceremony. Passengers and onlookers gather on both levels of the terminal to watch as the procession passes near the Caribou Coffee shop.