J.D. Power ranks MSP Airport No. 1 North American mega airport

Minneapolis-St. Paul International Airport (MSP) earned the No. 1 ranking among mega airports in the newly released J.D. Power 2024 North America Airport Satisfaction Study. In addition, MSP earned the highest customer satisfaction rankings for each of the seven airport dimensions that form the basis for the overall award. 

“Our purpose is to provide exceptional airport experiences so Minnesota thrives, and this prestigious recognition demonstrates that we are delivering for our travelers,” said Brian Ryks, CEO and executive director of the Metropolitan Airports Commission (MAC), which owns and operates MSP. “This award also acknowledges the work and focus of all airport employees and our partners who ensure our airport facilities, services and hospitality are maintained at the highest levels and exceed travelers’ expectations.” 

MSP, the 18th busiest airport in the United States, scored a 671 in the 2024 J.D. Power study across seven dimensions (in order of importance): ease of travel through airport; level of trust with airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail; and arrival/from airport experience. Mega airports, the category that includes MSP, are defined as those with 33 million or more passengers per year.

The study is based on 26,000 customer surveys from those who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience.